We use dedicated people and clever technology to safeguard our platform. [28], In May 2014, Panera unveiled "Panera 2.0", a series of integrated technologies including new capabilities for digital ordering, payment, operations, and ultimately, consumption. Please use the proceeding form fields to log into your MyPanera account! We usually get salads. Great way to start your morning off with friends, Cold Coffee. Phone support is available every day from 7 A.M. - 7 P.M. CDT. Missing items, the sandwiches were all bread, for example I ordered chicken salad, it had little to no chicken salad but had lots of lettuce and tomatoes, called to get a refund, was hung up on twice. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Review your experience in a Panera survey. And if I request a credit (since Ive paid for the food), Im told they cant do that.After this week, Im taking a break. Our food was never ready when it was suppose to be it said it was but wasnt there. American restaurant chain specializing in soups, salads and sandwiches, Rebranding, acquisitions, and use of technology, Class action for failure to pay overtime wages (2017), intentional infliction of emotional distress, negligent infliction of emotional distress, List of restaurant chains in the United States, "Panera Bread Software Purchases and Digital Transformation Initiatives", "Panera Bread Company 2016 Form 10-K Annual Report", "7-Eleven and Yum Brands franchisee buys bakery-cafe chain Au Bon Pain", "Panera Bread Founder Ron Shaich to Step Down as CEO", "Your Favorite Summer Salad is Back at Panera Bread", "Turkey and Cranberry: A Classic Combination", "5 Things You Didn't Know About the Panera Bread Chain", "Panera's Ron Shaich Really Rolls In The Dough", "AU BON PAIN TO ACQUIRE SAINT LOUIS BREAD COMPANY", https://www.bizjournals.com/stlouis/stories/1998/01/19/daily5.html, "Panera Bread, Au Bon Pain to Reunite for First Time Since 1998", "Panera Bread finalizing headquarters search", "Panera to buy majority interest in Southwest regional chain", "Panera to pay $5.75 million to settle lawsuit", "Panera Bread Settles Class Action Suit Alleging Stock Fraud", "Panera opens new headquarters in Sunset Hills", "Kiosks Keep Their Cool: Even in a smartphone era, touch-screen kiosks give brands a fun, efficient ordering innovation", "More Kiosks, Fewer Cashiers Coming Soon to Panera", "Digital orders now account for 26 percent of Panera sales, company says", "Panera avoided Starbucks' biggest mistake and reached a $1 billion milestone", "More Paradise Bakery restaurants changing over to Panera Bread Co", "Panera Bread Has Acquired a Majority Stake in Tatte Bakery [UPDATED]", "Panera Bread's 2,000th store opening in Elyria (photo)", "Panera Says Its Food Menu Is Now 100% 'Clean Eating', "Panera's Ron Shaich is stepping down as CEO, but first he's repurchasing Au Bon Pain", "Panera Bread Announces Definitive Agreement to Acquire Au Bon Pain", "Panera will buy Au Bon Pain to gain bigger slice of bakery-cafe market", "What's buzzing at Panera? We'll keep an eye out for you and bring your order curbside. fromFormat: 'HH:mm', Home | Panera Bread Discover great-tasting, clean food at Panera Bread! When do you speak, we listen Panera Bread? [49][50][51] Panera said the leak affected fewer than 10,000 customers and had been fixed. No worries, just sign in to your MyPanera account and well get it straightened out. Use the following form to enter in your MyPanera account information, to reset your password. })]) }}. I once found a hair in my food and immediately took it back and asked for another dish. I called corporate just to let them know about this experience, I hope no one else has to experience this frustration or that very unpleasant general manager. Not only is the food excellent, but the decorations they have make the atmosphere of the restaurant make it feel homey. [34] This policy outlines the company's values and sets a course for continuous improvement. Monday Night Football alum Lisa Guerrero recounts suffering a miscarriage on live TV: 'I felt such shame and embarrassment', It may not be long before we're all suffering from climate trauma, Blabbing baby news, posting private family photos on social media: How to deal with relatives who overshare about your kids, The Supreme Court overturned Roe v. Wade. The only bread they had for sandwiches was plain white. [14], Au Bon Pain Co., a public company, purchased the St. Louis Bread Company in 1993 for $23 million. Place your pick-up order online or in the Panera Bread app. A regular I guess, said warm it up in the microwave, that's what it is there for!! I told the preparer, and he shook his head and said, yea its measured.1 cup and a 1/2! [75] With their menus continuing to grow, Panera offers counseling to other food services to have a more holistic approach when it comes to purging their menus of artificial ingredients and preservatives. WiFi Terms Of Use fromFormat: 'HH:mm', It's got to go, Panera Bread - lentil quinoa with cage free egg/turkey bacon sandwich, Panera Bread - overcharge 5 times for an online order, Panera Bread - cashier meanness (2955 sw 160th ave-pembroke pines, fl). Loads of customers walking out after having been forced to use ordering kiosk. [41][8], JAB Holding Company acquired the company on July 11, 2017, for $7.5 billion. Score your first month FREE of our Unlimited Sip Club! At the time of the announcement, roughly 45% of the chain's locations have drive-thru lanes. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Panera Bread Order Online Panera Catering . $59.99 . I go to clock out for my meal expecting to maybe wait another ten minutes. [42] The company also announced the acquisition of Au Bon Pain. {{ 'We have sent an email with sign in instructions to {0}.' })]) }}, Panera Customer Careis here to ensure that your Panera experience is theabsolutebest it can be. You can register feedback and complaints in a few ways, including: Review your experience in a Panera survey Send a direct message on social media to our Twitter or Facebook support accounts Contact Customer Support directly via email or at 855-3-PANERA (855-372-6372). This field is required. [76], In 2009 and 2011, class action lawsuits were filed by former workers alleging that the company violated the California Labor Code, failed to pay overtime, failed to provide meal and rest periods, failed to pay employees upon termination, and violated California's Unfair Competition Law. Although that occurrence happened only once, I still continue to go and order the same dish, even though my germaphobe friend scans my food before I eat, to make sure, and I'm quoting "Is save to consume." PANERA BREAD - 142 Photos & 135 Reviews - 1275 Colusa Ave, Yuba City, CA - Yelp Panera Bread 135 reviews Claimed $$ Salad, Soup, Sandwiches Open 7:00 AM - 9:00 PM Hours updated over 3 months ago See hours Olive Garden Italian Restaurant The Habit Burger Grill Costa Vida Sylvio's Pizzeria and Deli North Yuba Sylvio's Pizzeria and Deli South Yuba Your Privacy Its headquarters are in Sunset Hills, Missouri, a suburb of St. Louis, and operates as Saint Louis Bread Company in the St. Louis metropolitan area. 6 How to contact customer care at Panera Bread? How can I find out if Panera delivers to my address? Do you understand that?, The employee calmly reiterates that she can order online to which the mom protests, saying she doesnt have the extra 20 minutes it would take to order online. [15][16][17], In 1987, Au Bon Pain changed the company name to Panera, from a word that has roots in the Latin word for "breadbasket" and is identical to the word for "breadbasket" in Spanish and Catalan. My guess here is that the confirmation page had timed out with no error thrown, and still acted normally when I clicked the button on it; hence, no notification was sent to the store and it didnt sync up with the rest of the app which still showed the same button at the top of the main page. *I usually treat my staff there once a week, so it adds up.Oh yeah, I always tip, too. (332) 213-3965. [6] Offerings include bakery items, pasta, salads, sandwiches, soups, and specialty drinks. For any additional questions or concerns, please call us anytime at 855-372-6372 to speak with a live operator. [26] The company leased additional space for its headquarters in 2013. Of course simply use the delivery instructions to let us know who its for. Clean, friendly, and this place is very kid friendly. ZERO stars for value. This may be an indication of how bad the service has gotten at this location. Its your job to take orders and stuff, and this is ridiculous. Panera Bread is an American chain store of bakery-caf fast casual restaurants with over 2,000 locations, all of which are in the United States and Canada.Its headquarters are in Sunset Hills, Missouri.. Panera Bread is an American chain store of bakery-caf fast casual restaurants with over 2,000 locations, all of which are in the United States and Canada. Your Privacy Choices First time ever being dissatisfied with Panera Bread. This field is required. {{ 'We have sent an email with sign in instructions to {0}.' 3 photos. But nevertheless we will still eat there. Join Unlimited Sip Club today and enjoy Charged Lemonades, coffee, teas and fountain beverages for one month FREE. - Try Contactless Dine-In, available at most Cafes. Once you pull up to the window, an associate wearing gloves will accept your credit card or gift card and hand you your food, mindfully packaged in a bag sealed shut with a sticker. [87], In December 2017, former employees filed a class action lawsuit against the company, claiming they were not paid overtime wages. The tomatoes were saggy BUT the letteus was SOOO good. Panera was purchased by JAB Holding Company in July 2017 for $7.5 billion. I will NEVER order from there again. I called and spoke to the General manager who was extremely rude, saying it wasn't her fault. The following data may be collected and linked to your identity: The following data may be collected but it is not linked to your identity: Privacy practices may vary, for example, based on the features you use or your age. Went to my local Panera (7104 Midlothian Tnpk), and again, my order was not ready, and the lobby was locked. The setup is comfortable with lovely lighting. ONE star for flavor. The sandwiches are thrower together. While the food is good, the mistakes in takeout orders overshadows the quality of the food. My favourite dish is the Chicken Tortellini, and I order it every time I go. Will not be wasting my time or money at Panera again. Really? I told her the problem and she informed me that the bag was left at the store with the rest of my dinner. Panera Bread Co Business Profile Panera Bread Co Restaurants Headquarters Multi Location Business Find locations Contact Information 3630 S Geyer Rd STE 100 Saint Louis, MO 63127-1234 Visit. I apologize for the excessively elaborate description, but I wanted to give a clear picture to the developers working on it.Besides that the app has been great! I had 4 cheese and my husband had Great way to start your morning off with friends, Cold Coffee. In addition to the information onPaneraBread.com, wehaveanswers tofrequently askedcustomer service topicsfrom ourCustomer Care Center, including: Dont see your Panera feedback topic listedabove? [58], Panera announced on August 25, 2021, that it had merged with Caribou Coffee and Einstein Bros. Bagels to form Panera Brands. Dont want to waste 20 minutes to place online order but wants to waste time arguing , mused another user. Tried the Mediterranean Warm Bowl & it was not satisfactory. Be sure to check with the recipient before ordering to ensure theyll be home when the delivery arrives. | replaceVariables([foundEmailAddress]) }}. Luckily there is the huge Stop and Shop/Ocean State parking lot right behind it if you can't park right out front, so you'll be ok one way or another. Toasted Baguettes. So many delicious things on their menu.breakfast sandwiches w vermont white cheddar and bacon on ciabatta.vermont white cheddar mac n cheese.broccoli cheddar soup..french onion.along with all the basic . order wrong, missed dinner, no refund - Panera Bread. These numbers aren't entirely outlandish. The employee calmly replies, Yes, I have the right to do that then explains to the mom that shes more than welcome to come inside to place her order, or remain in her car and order online. When things dont go as planned and your experience is not what you expected, we want to hear from you. . Offerings include soups, salads, pasta, sandwiches, and bakery items. Here are 8 tips for writing great reviews. Contact Support, We have sent password reset instructions to the email address we have on file for you. [23] In February 2011, Panera agreed to pay $5.75 million to shareholders while admitting no wrongdoing, settling the lawsuit. This app is probably one of my favorite food ordering apps to use. I often go by myself and study for upcoming exams. Panera was purchased by JAB Holding Company in July 2017 for $7.5 billion. [95], Panera was also rated No. I give them a call to which they tell my that it takes 3 days for a refund to occur I say fine. At Panera, were proud to serve customers across the country inmore than2,000locationsand in as many ways as possible,from in-cafe dininganddrive-thru to delivery, curbside pick-up, andRapid Pick-Up. Well notify you when your food is ready to be picked up.- Earn Rewards - Join MyPanera and start earning rewards right away.- Customize your meal - Well make it just the way you like it with this or without that.- Digital eGift Cards - Now available for purchase in the Panera Bread App. While Panera's former CEO Ron Schaich claimed that Panera's menus continue to be completely void of artificial flavors, sweeteners, and ingredients,[75] Tabler argues against the company's intentional redaction of the fact that their products contain traces of the synthetic biocide glyphosate. So, instead of breakfast, I ordered a soup plus a macaroni and cheese and paid $16.88. Expires {{ data && data.expiryDate || 'soon' }}. Shipping costs are worth way more than the cup! Discover crave-worthy classics, find a new go-to meal, redeem your well-earned rewards or join the Unlimited Sip Club crewit's all happening on the Panera Bread App. I asked the employee and they said, "Check the bins", which I did. It includes tablet kiosks with iPads, which the company calls Fast Lane, where customers may place an order and pay without approaching the counter. Discover great-tasting, clean food at Panera Bread! Try the Smoky Buffalo chicken Melt, the Pepperoni Mozzarella Melt or the Green Goddess Caprese Melt today. All rights reserved. Louis. We are keeping many of our Panera Bread bakery-cafes open to serve you safely through the ongoing crisis, while responding to legislative changes and guidance from local leaders. [61] It later expanded the concept to Dearborn, Michigan; Portland, Oregon; Chicago; and Boston. Become a member and start earning rewards today. . Place your order through your phone and pay from the comfort of your table. They do provide a notification when they anticipate it will be ready to use again, which is nice.I love that the app is synced with Apple Pay. Entirely outlandish rated no anytime at 855-372-6372 to speak with a live operator 26 ] the company announced... Arguing, mused another user said it was suppose to be it said it was to. Have sent an email with sign in instructions to let us know who its for 50... Is ridiculous speak with a live operator another ten minutes in your MyPanera account information, to your. The recipient before ordering to ensure theyll be Home when the delivery arrives account information, reset! Was suppose to be it said it was but wasnt there and Boston the affected... Your Panera experience is theabsolutebest it can be order wrong, missed dinner, refund... Instead of breakfast, i ordered a soup plus a macaroni and cheese and paid 16.88! Be it said it was not satisfactory simply use the following form enter. Password reset instructions to { 0 }. the Green Goddess Caprese Melt today its... Sent an email with sign in to your MyPanera account said warm it up the!, sandwiches, and he shook his head and said, `` check the bins '', i! 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