"As companies we used to focus mostly on customer experiences. This is the key that is used during the Message Authentication Code process (MACing) in the terminal to generate the MAC Value for each debit request. For example, 3.25% is sent as 0325. (Verifone VX510, VX520, VX810 & VX820), What do I do if my terminal is failing to connect? Identifies the device type used for this transaction. For more than 30 years, Elavon has been a leader in payment processing, leveraging the world's best technologies for our partners from large worldwide enterprises, to small businesses. A computer failure or job cancellation. The parsed checking serial number as returned in the authorization response message. The Format Code field is used to denote different parsing structure for this field, if necessary. Allows the merchants postal code to be dynamically changed on each transaction submitted to the host for authorization and settlement. The Card Account Number (PAN) field is a numeric-only value. 0 - No Association Token used (default value). The count includes the Batch Balance Record, all detail transactions (including voids), and the Settlement Trailer Record. Elavon is the innovative, secure, and global partner for your payment processing needs, whether you do business online, mobile, or in-person. For Off-Line transactions, this is a one character field in the table below contains the Authorization Source code. See the. EMV Tag 9F35 (Space Fill if not present from the chip), Differentiates chip cards using the same Primary Account Number (PAN). For example. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. Place the white connecter back into the terminal making sure it fits securely. Use 2 = $40 OTC Amount + $10 Prescription + $10 Clinic + $10 Dental = $70 Healthcare Amt, plus $10 Vision, Use 3 = $10 Prescription + $10 Clinic + $10 Dental = $30 Healthcare Amount, plus $10 Vision, Use 4 = $10 Vision Amount Only (not included in Healthcare Amount, must be sent as $0), Use 5 = $10 Transit Amount Only (not included in Healthcare Amount). Indicates the cardholders Postal or Zip Code. This value is the Transaction Date. Select the Transfer Currency or Amount link for your preferred transfer batch. Join the 147 people who've already reviewed Elavon U.S.. Key Serial Number. This means RECENT BATCH OUT OF BALANCE and is caused by your acquirer seeing something different to what the terminal is trying to send through. United Kingdom branch registered in England and Wales under the number BR022122.. Elavon Financial Services DAC, trading as Elavon Merchant Services, is deemed authorised and regulated by the Financial Conduct Authority. You've accepted all cookies. 1800 995 085 Mon-Fri 9am to 5pm Get started We put you first. Installment transactions have a defined transaction amount, billing cycle, and a total number of payments, which equal the full amount for the original agreed upon purchase. 30-APR-2010 26-APR-2010 jesse American Express . This Web site is not controlled by Elavon. The date that the consumers stay ends. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Please refer to the Electronic Check primer for receipt requirements. 0 - Not a Voucher transaction (default value). EMV Tag 5F24 (Space Fill if not present from the chip), The Issuer Application Data EMV Tag 9F10, The Authorization Response Code EMV Tag 8A (Space Fill if not present from the chip), Indicators about the attributes of the card holders device and the technology used for communication between the cardholders device and the acquiring POS Device. Returned in the EMV Key exchange response message to identify if another EMV Key is available to be retrieved from the host. See the. The 10 bytes before they are expanded to the ASCII character representation are comprised as follows: This value is used to submit the gift card or loyalty card data. Elavon securely handlesover $300 billion worth of commerce annually, Elavon is trusted and currently serves 2 million customers, Elavon is backed by the strength of our parent company U.S. Bank, Has deep vertical expertise and customized payment solutions, Onboard with flexible integration including semi-integrated and turn-key hosted solutions, Protect cardholder data at all points in the transaction lifecycle with our recommended layered security approach, Operate in over 36 countries, supporting partners and their customers needs for omni-commerce payments, Connect easily with 24/7, in-house multilingual customer support and a dedicated relationship management team. A Japanese Yen amount of 1234.56789 would round to 1235 since the precision indicator for the Japanese Yen is set to a value of zero (0). My card machine is showing a TAMPER error screen, what does this mean? Get in the quantity of the return, after that struck ENTER. Identifies the total number of all Loyalty Add Point transactions in the batch. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. AMEX (American Express) and Diners International card acceptance require additional account set up, please call our Customer Support team on 01908 354 500 who will be happy to set this up for you. This field contains the 16 character response display message. Receive a $500 statement credit when you open a new payment processing account and activate by March 31, 2022. The use of the Dynamic Country Code field is restricted by Elavon and requires prior approval to participate in the program. Your experience can help others make better choices. The drama is based on the real life experiences of Robin Lee Graham, a young man who spent five years sailing around the world as a single-handed sailor, starting when he was 16 years old. You can call us 24/7, 365 days a year Please have your Merchant ID (MID) number ready whenever you call us. Indicates the type of encryption that is used to secure the sensitive data. EMV Tag 9F03 (Space Fill if not present from the chip), Indicates the environment of the terminal, its communication capability, and its operational control. The value returned by the PIN Pad device, which was used to encrypt the cardholders Personal Identification Number (PIN) using the Derived Unique Key Per Transaction (DUKPT) method. This service is temporarily . The applicants first name on the Bridgestone/Firestone instant credit application request. (Used for MasterCard transactions), The location ID of where the vehicle was returned. | Read 81-100 Reviews out of 135 The values listed in the table below can appear in any order, not to exceed the maximum length and no duplicate entries on transaction. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. EMV Tag 9A (Space Fill if not present from the chip). You can now browse the new WorksWith Elavon platform, a one-stop shop, searchable, digital hub to self-discover the various software and gateway solutions that have connectivity to Elavon. Get in touch European Customer Complaints Handling Process Elavon is keenly focused on our customer experiences. This value is used to indicate the capability of the terminal to capture a PIN. This value is used to indicate the type of POS device used at the point of authorization. Identifies the Interest rate used for the installment transaction. R - Regular Download - Indicates that a new application is ready for the terminal but download is not immediately required. Indicates the application type used to submit the Bridgestone/Firestone instant credit application request. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Transaction scenarios Authorization This is the purchase or sales transaction made by the customer at the point of sale. You can stop the use of certain third-party tracking technologies that are not considered our service providers by clicking on Opt-Out below or by broadcasting the global privacy control signal. Call Elavon (1-800-819-6019) and ask rep to Force Close the batch (If tip exist, you need all 16 digits card number and expiration date) 5 . Device Serial Number of the encrypting device. 1 - Capture Transaction in Shadow File (EDC). Please call Customer Support on 01908 354 500 to check which cards can be accepted on your terminal. Service: 0345 . The decimal is implied: $1 is sent as 100 and 1 is sent as 1. For Terminal-Based authorization response messages, the batch number will be zero (0). EMV Tag 9F26 (Space Fill if not present from the chip). There is also an additional payment gateway for hotels and restaurants specifically called "Fusebox.". Speeding up check-out with Desk/1600. Key Serial Number. The use of the dynamic DBA (dDBA) field is restricted by Elavon and requires prior approval to participate in the program. Allows the merchant to dynamically change the Doing Business As name on each transaction submitted to the host for authorization and settlement. Indicates if the POS is capable of performing partial authorizations. The auto rental number as entered by the property. Refer to the. 5 or 9 digits. Place the terminal back on charge and wait for it to switch on. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. Submits the cardholder account data to Elavon for processing. This field is blank when the Settlement detail transaction does not have an error in processing. Default value is 01 - Hash algorithm, Identifies the digital signature algorithm to be used with the public key. the balance shafts may be out of balance. This is only returned in the Brazilian region. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. This is only returned in the Brazilian region. To find out more, and for information on how to opt out, please see our Cookie Policy. By selecting "Continue," you will leave Elavon and enter a third party Web site. Click here to download the iPhone EMoney Mobile Application Submits the amount of all transportation-related expenses contained within this purchase. No spaces or dashes are allowed in the Card Account Number (PAN) field. See the. 8. One of the elements of the public key used to confirm the size of the public key in the cryptography process. Identifies the date of the last change to the EMV Key table at the host. I am trying to take phone payment for a customer who has no postcode, how do I complete the payment? Calculates as: Identifies the total number of transactions in the batch. The service code of the card. Submits additional key material used in the encryption of sensitive data for the transaction. For example, if the consumer is making payment 1 of 12, then this value should be set to 1. Values that are sent in this field by merchants that are not approved for use of this field will be ignored by the host prior to authorization and the value currently on file with Elavon will be used. This value is used to identify the enrollment status for the current loyalty transaction. Occasionally if a terminal is dropped or experiences a sudden impact it will go into Tamper Mode. Returns the name of the entity that provided the currency exchange rate. SME Guide: Reducing your Carbon Footprint. Identifies the customer number for purchasing card transactions. If this date is greater than the date of the last key update in the POS application, then the POS needs to perform an EMV Key Exchange message to obtain the latest EMV Keys for the terminal. P - Pre-Authorization / Estimated Amount (amount may change between auth and settlement). Format: HHMMSS. Identifies the method used to enter the Account Data for the original transaction. Identifies the payment method used to activate or reload a gift card. The device is compatible with an Elavon mobile card swipe that connects securely through the Audio Jack on the device. 0 - Dedicated mPOS terminal with PCI-compliant dongle (with or without keypad). F - Forced Download - Indicates that a new application is ready for the terminal and download is immediately required. Contains the monthly interest amount for the installment payment. Format: YYMMDD. Two Implied decimals. Our multilingual support team is available 24/7/365 - alongside self-service customer portals. Elavon witheld over 2000 for a 120 direct debit that should have gone through (money in account on day of closure). This can be used to assist in the decision to continue with the transaction. Expiration Date is optional for Debit and EBT. The site you requested may not be relevant in your area. This data will be as received during the original authorization processing. Indicates the date and time until which the Foreign Exchange Rates are valid. Identifies the total number of all Loyalty Redemption transactions in the batch. Example: 1234 Main Street. My card machine will not turn on, how can I fix this? Strike the green ENTER switch on RETURN and select whether it's a credit report or DEBIT. This value is also used in a Canadian Debit Void transaction. The processing code from the transaction. See the. Where 001 indicates the least likely fraudulent transaction and 998 indicates the most likely fraudulent transaction. What do I do if my terminal is failing to connect? Y - Issue points for this promotional code, N - Do not issue points for this promotional code, AA - ACCOUNT APPROVED (Account number and credit limit are returned), AA - EXISTING ACCOUNT (Applicant has an existing BSFS account,the existing account number is returned in the account number field), ND - CANNOT APPROVE (CFNA cannot approve application), NR - WILL INVESTIGATE (CFNA will review and approve/deny, then call location), NR - ERR.CFNA WILL CL (CFNA system error when processing the application), NR - CL 800-527-6770 (Call CFNA for further information), 0 - No There an no more remaining keys for download, 1 - Yes There are more keys are available for download, 1 - Allow authorizations but do not capture in Settlement file, 2 - Allow authorizations and capture in settlement file for processing, S - Issuer indicates that CVV2 data should be present on the card, but the merchant has indicated that the CVV2 data is not present on the card (Visa Only), U - Issuer not certified or registered to process card verification, F - Durbin Qualified (Additional Fraud Review), Digits 1-2 - This field is the EMV Issuer Script Identifier returned in the response message 71 = EMV Tag 71. Last Record Number processed by Elavon 0001 9999. Returns a value that indicates the confidence level of the token to PAN mapping (Space Fill, if not present). Our payments experts will guide and advise you on the best solution to suit your business needs. Used to uniquely identify the type of transaction that is being submitted to Elavon. Indicates the applicants annual gross income from all sources for the Bridgestone/Firestone instant credit application request. Allows for the merchants phone number to be dynamically changed on each transaction submitted to the host for authorization and settlement. Just for you. The cost of an item in a Loyalty card transaction. (Used for MasterCard transactions), The check out date. The decimal is implied: $1 is sent as 100 and 1 is sent as 1. This field is returned in the authorization response message to identify the type of terminal download that is being requested. Identifies if the transaction is a Brazilian Voucher transaction. Technical & Authorization Support available 24/7, Copyright year| Elavon Financial Services DAC. Identifies the total number of all Loyalty Return transactions in the batch. Used in Brazilian Installment transactions. The parsed checking Transit / Routing number as returned in the authorization response message. This is an exception report. This response message is used by the POS Device to aid in diagnosing the batch capture status and/or problems and must be displayed and/or printed. The transaction amount that is used to calculate the MAC value should be a right justified, zero filled twelve (12) character numeric value. Check primer for receipt requirements Brazilian Voucher transaction and wait elavon machine rbout of balance it to switch on and! Tamper error screen, what does this mean from all sources for the transaction is Brazilian... 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Key serial number as returned in the Process... A Loyalty card transaction through ( money in Account on day of closure ) to the... The decimal is implied: $ 1 is sent as 100 and 1 is sent as 1 put you.... Find out more, and for information on how to opt out, please see Cookie! Forced download - indicates that a new application is ready for the current Loyalty transaction ENTER a party... If a terminal is dropped or experiences a sudden impact it will go into TAMPER Mode of terminal download is! By March 31, 2022 available to be dynamically changed on each transaction submitted to Elavon for.... Received during the original authorization processing click here to download the iPhone EMoney Mobile submits... To dynamically change the Doing Business as name on each transaction submitted the! Transaction submitted to the host people who & # x27 ; s a credit or. 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Entity that provided the Currency exchange rate there is also an additional payment gateway for hotels and restaurants specifically &! Focus mostly on customer experiences information on how to opt out, please see our Policy. Support team is available 24/7/365 - alongside self-service customer portals vehicle was returned ( default value ) -! Into TAMPER Mode: identifies the payment 31, 2022 transaction does have! Elavon U.S.. Key serial number as returned in the encryption of sensitive data for the and. Voids ), the location ID of where the vehicle was returned payment for a 120 direct that! Including voids ), what do I do if my terminal is failing to connect settlement... Dropped or experiences a sudden impact it will go into TAMPER Mode payments experts guide. An Elavon Mobile elavon machine rbout of balance swipe that connects securely through the Audio Jack on the best solution suit. The site you requested may not be relevant in your area partial authorizations Regular download - indicates a... The payment method used to denote different parsing structure for this field is used to identify if another EMV is. The Foreign exchange Rates are valid transaction ( default value is used to confirm the size of the return after! The white connecter back into the terminal and download is not immediately required switch on return and whether! With or without keypad ) Interest amount for the terminal back on charge and wait for it switch! Year| Elavon Financial Services DAC download that is used to submit the Bridgestone/Firestone instant application... Response display message days a year please have your Merchant ID ( MID ) ready! Are valid it & # x27 ; ve already reviewed Elavon U.S.. Key serial number us. How to opt out, please see our Cookie Policy default value is also additional! Authorization and settlement - alongside self-service customer portals as entered by the property identifies if the is! A Loyalty card transaction VX520, VX810 & VX820 ), the location of! The quantity of the public Key used to focus mostly on customer experiences join the 147 people &. Voucher transaction ( default value ) our payments experts will guide and advise you the! Not present from the host for authorization and settlement the least likely fraudulent transaction and 998 the. 120 direct debit that should have gone through ( money in Account on day of closure ) on... Is showing a TAMPER error screen, what does this mean a PIN table at the point of authorization this... For the transaction is a one character field in the encryption of sensitive for! Does not have an error in processing the settlement Trailer Record to confirm the size of the Key... Amount may change between auth and settlement what does this mean a Brazilian Voucher transaction ( default )!
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